Refund & Cancellation Policy
We aim to be fair, clear, and responsive when schedules change or a customer has a concern.
Cancellations and schedule changes
Please provide at least 24 hours notice when you need to cancel or move a scheduled service. Cancellations made with sufficient notice will not be charged. A reasonable fee may apply to late cancellations, missed access, or visits where a crew has already traveled to the property.
Weather rescheduling
We may reschedule service due to rain, lightning, high winds, extreme temperatures, saturated ground, or other unsafe or unsuitable conditions. Weather rescheduling does not create a cancellation fee. We will contact you with a reasonable replacement date.
Satisfaction concerns
If something about the agreed service does not look right, please contact us within 48 hours. We will review the concern and, when appropriate, return to address the affected work at no additional charge.
Refunds
Refunds are considered case by case. Because lawn and property care involves time and labor already performed, completed services are generally handled first through a return visit. When a refund is approved, it will be sent to the original payment method when possible. Processing times may depend on Stripe and your financial institution.
How to request help
Email nbmuservices@gmail.com with your name, property address, service date, and a short description of your request. Photos are helpful when relevant.